Everything You Need to Know about Using ZyraTalk

Last updated February 26, 2021

Whether you've just joined the ZyraTalk family or you've recently booked your demo, you've probably got a ton of questions:

• What is ZyraTalk?
• What's in it for me?
• What are the features and how do they work?

We've put together this guide to answer those questions and a few more. We strive to make things clear for our clients so they know exactly what to expect. If you have a question that isn't answered here, let us know and we'll be in touch! 

What is ZyraTalk?

ZyraTalk is a suite of growth marketing tools tailor-made for local businesses. Harness the power of web chat, automated email marketing, and reputation management to attract and retain new customers while re-engaging existing ones.

Web chat

We're not live chat, we're not automated web chat — we're both. When your customers interact with our chat interface, they'll receive instant answers to their questions. You and your team members can jump in anytime if a conversation needs a human touch. Everything is fully customized and set up for you so you can focus on more important things.

ZyraTalk captures lead information automatically, while integrations with Salesforce and other CRMs ensure that information is stored in the right place.

Email marketing

Educate and nurture your existing customers with personalized emails without lifting a finger. The ZyraTalk Engagement Engine is an email marketing tool built for local service businesses just like yours. All email copy and email sequences are already written, customized, and scheduled for you. No copywriting experience or technology know-how required!

Reputation management

Our review management app is currently in beta testing and will be launching soon. Check back soon for more updates!

What's in it for me?

When you welcome ZyraTalk to your team, you'll reap these rewards and so many more:

• Instant lead response times (less than 2 seconds)
• Up to 30% more leads automatically
• Save 20 hours of labor each week by automating customer experiences
• Organized customer data
• More repeat business from existing customers
• Capture more customer reviews
• Slash customer acquisition costs by up to 50%

The bells and whistles

• Integrations: Facebook Messenger, Google Analytics, Salesforce, and so many more!
• Text-enabled business number: Did you know your customers are texting your business landline number? We'll text-enable your business phone number so you never miss another message!
• Intuitive analytics: Simple reporting that shows you only the most relevant metrics

You can manage everything right from your ZyraTalk dashboard.

How-to guides for using ZyraTalk

• How to join a live chat in ZyraTalk
• How to set up custom buttons in ZyraTalk
• How to access reports and stats in ZyraTalk
• How to add your team members to ZyraTalk
• How to customize your chat window in ZyraTalk

Got a question we haven't covered? Start a chat with us, give us a call or text, or send us an email.

Still on the fence?

Here are a few tips on deciding whether ZyraTalk is the right solution for your business.

Read our reviews

We could spend all day promoting our product. After all, we've worked hard to establish ourselves as "leaders in the AI space", to quote one of our many happy clients.

But we know that nearly 65% of customers read reviews before making a decision. So we encourage you to read our reviews and discover why our clients love using ZyraTalk to connect with their customers and build their business.

Book your demo

To request your demo, simply provide some information about yourself and your company. A member of our team will be in touch shortly afterward to schedule your demo.

Check out our blog post on preparing for your demo, or send any questions our way.

Try us free

Readers of our blog posts (including this one) can mention the post to our team and get 30 days risk-free. It's just one way we break barriers for local businesses keen to discover what omnichannel conversational marketing software can do for their business.

HIPAA compliance

Dozens of our partners and clients work in the medical and dental sectors. Every element of their website must meet HIPAA compliance standards, including their webchat widget.

ZyraTalk is a HIPAA compliant live chat platform. You can set up HIPAA authorized accounts within ZyraTalk which can access PIN-protected sensitive data logs.

Decide if you need automation

The uninitiated may not realize there's a difference between live chat and automated webchat for business. Live chat is entirely managed by humans. Automated chat is managed by a chatbot. And a hybrid solution like ZyraTalk allows for both live and automated chat.

Confident that you and your team members have the time to respond manually to every single message? Live chat can work well for your needs.

But chances are you've got your hands full managing multiple communication and media channels. In that case, automated chat will be a lifesaver.

Automated chat ensures you'll never miss a message. Because customers want instant answers, they might send a message outside of operating hours. After all, they've got work, family, and life to contend with, too.

When your business closes for the day, automated chat works around the clock to deliver the instant gratification customers have come to expect.

In fact, automation can handle the majority of the queries that come in. At the very least, they can collect pertinent information and let the customer know your business is closed and you'll be in touch as soon as possible.

And finally, a hybrid solution allows for the best of both live and automated chat. You can break the automation whenever you need to.

Installation

During both the demo and installation, our team will take care of everything for you, from customizing your chat window to match your branding to connecting your integrations.

Our chatbot scripts come pre-loaded, so you won't have to spend hours writing your own responses. We've analyzed thousands of conversations in the industries we serve, including home improvement, legal, medical, and automotive. Need custom responses? Let us know anytime and we'll set them up!

Accessing support

Know that we're here to support you every step of the way. On the front page of your dashboard, you'll find an external support link. Copy and paste that link to open a new ticket. Or, send one of our team members an email and they'll be happy to help you out.

Our support team responds lightning-fast to tickets and technical issues — within 24 hours at the latest. Many of our satisfied clients rave about our rapid response times:

"It was such a positive experience working with the folks at Zyra. Every request was met with speed and positivity. The end result was a fantastic customer-facing product and an easy-to-use (but robust) back-end site. Good work, ZyraTalk!" — Home Care Assistance

"We have been using ZyraTalk for the past few months and it has made a positive difference in communication with our customers. Andrew has been the best to work with - he's very prompt for phone meetings, extremely responsive with his emails, and explains things in simple terms that are easy to understand. Would highly recommend ZyraTalk!" — Roscoe Brown

We've taken great care to build personal relationships with our clients. As you can see, our clients know us on a first-name basis. And when you choose ZyraTalk, you will too.

And that's pretty much everything you need to know about using ZyraTalk. As we receive more feedback and update our software, we'll revise this page from time to time. And as always, our team is available to answer any questions and assist with anything you may need.