Maybe you’re considering installing live chat for business, but you have a huge team you need to onboard. Our live chat for business solution makes it easy to add as many team members and notifications as you like.
Adding your team members to your ZyraTalk dashboard takes just a few clicks. This quick guide shows you how to add team members, choose which areas of the dashboard they have access to, and set up text and email notifications.
How to add team members to your ZyraTalk dashboard
Step 1: On the homepage, click Edit Profile.
Step 2: Click either HIPAA Authorized Accounts or Sub Accounts.
Step 3: Click the “+” icon.
Step 4: In the pop-up window, enter the team member’s information.
Step 5: Select the modules you’d like your team member to access.
Step 6: Click Add.
HIPAA Authorized Accounts
Because we work with clients in the medical and dental industry, ZyraTalk live chat is HIPAA compliant. We’re required to follow HIPAA regulations and mask sensitive patient data.
We added HIPAA Authorized Accounts to make it easier for you to control which team members have access to that sensitive data. You’ll also need to set up a secure pin to gain entry to the Sensitive Data Log.
Managing your team and setting up notifications
Now that you’ve got your team members added, you can set up notifications.
Step 1: Hover over the Settings tab and click Manage Team.
Step 3: Add the email addresses and phone numbers where you’d like to receive notifications.
TL;DR? Check out our short video tutorial instead:
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How to add team members to your ZyraTalk dashboard: wrapping up
No matter your team size, ZyraTalk makes adding and onboarding members hassle-free. Our live chat platform allows you to add unlimited team members and notifications.
You’re also in control of which team members have access to various areas of the dashboard. And the ability to add HIPAA Authorized Accounts protects your patients’ sensitive data.
Got questions about how to add your team to your ZyraTalk dashboard? Start a chat with us now, or feel free to ask away during your free 15-minute demo.
If you need assistance with setting up your team, we’d be more than happy to help during the installation process. And, of course, our support team is always standing by in case you run into problems after installing.