Follow-Up & Scheduling

Most customers who miss an appointment simply forgot. Automated reminder texts fix that, and research puts the reduction in no-shows at around 29%.

Qualifying an inbound home service call is not the same as qualifying a B2B sales lead. The homeowner already has a problem and already intends to hire someone, so your job is to find out what you need in order to serve them, not to work out whether they are worth your time. Ask in the wrong order and you will lose jobs you had already won.

In home services a no-show costs more than an empty appointment slot — it costs drive time, fuel, a paid technician hour, and the job you could have booked instead.