How to Set up Notifications for Your ZyraTalk Chats

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Reclaim up to 20 hours of your work week by investing in web chat for local business. Not only does automated web chat automatically capture leads for you, but it also gives customers 24/7 access to your business. 

But if automated chat takes care of your messages for you, is there any point in setting up notifications? Yes! Here are a few reasons why you should set up notifications for your chats, plus a step-by-step walkthrough on how to do it in your ZyraTalk dashboard.

3 reasons why you should set up notifications for your ZyraTalk chats

Watch conversations unfold in real-time. 

Chances are you won't have time to read every single chat that comes through. And you won't need to read every single one. But monitoring your chats is valuable for several reasons. 

Knowing roughly how many chats you receive each week is useful for calculating your ROI. Plus, you'll see which questions your customers ask most often. You can repurpose that data into valuable content that converts website visitors into loyal customers.

Jump in to the conversation instantly if needed.

As convenient as chatbots are, there will inevitably be customers who want to speak to a human. If you don't have notifications set up for your chats, you won't know when you need to jump in. We recommend setting up SMS notifications so you never miss a message.

Open up a socially-distanced communication channel for your business.

Investing in web chat for local business gives your customers round-the-clock access to your business. Turning on notifications helps keeps you in the loop and enables you to respond quickly to customers who might not be comfortable visiting your business in person.

How to set up notifications for your ZyraTalk chats

Step 1: Sign in to your ZyraTalk dashboard.

Step 2: On the left-hand side, click Messaging.

Step 3: Click Notifications.

Step 4: Enter your full name, phone number, email address. You can also add a profile photo and edit your default jump-in message. (This is the message your customer will see when you jump in to a live chat.)

Each of your team members can set up their own notification preferences in their ZyraTalk dashboard.

Let us take care of everything for you

Save yourself some time and effort and let us take care of everything for you. We pride ourselves on delivering a fully customized dashboard right out of the box. Just let us know what notifications you'd like to receive and we'll set them up for you so you don't have to lift a finger!