Free Live Chat for your Business
Adding live chat to your website can significantly improve your customer experience and help you win more leads. Customers expect instant answers and instant service. If you look at the data, the average response time for customer service across various communication channels is staggering. Email response takes 17 hours, social media takes 10 hours, and live chat only takes 2 minutes. It's pretty obvious where you want to be as a business.
Here’s the key though… As a business, you have to actually respond to these live chats. In a study done by SuperOffice, 21% of businesses with live chat on their website left their chats ignored. Not only is that a poor customer experience, more than likely you will lose that customer because you did not meet their expectations. Luckily with ZyraTalk’s messaging platform, we have robust capabilities of live chat, but also the ability for automation to kick in so no chats go ignored.
Your Website Needs Live Chat
It’s pretty obvious that all websites need live chat. A few years ago it was considered a “nice to have”. In today’s age, it is now a must have. According to 99firms, live chat has a customer satisfaction rate of 92% and 63% of consumers who use live chat are likely to return to the website in the future.
At ZyraTalk, we have thousands of companies using our messaging platform, and so many of them utilize our free live chat offering. The success stories that we hear everyday are amazing. We have even done case studies where businesses have been able to increase their online leads by 30% and Net Promoter Scores (NPS) by 16%. Pretty powerful data.
Don’t Leave Any Chats Ignored
With live chat on your site, it is crucial to respond as quickly as possible. Average response times are generally about 2 minutes, but we encourage our clients to respond even faster if they can. Most of our clients have an employee managing the live chat at all times, but we also have text notifications, email notifications, and desktop notifications to help our clients respond in less than a minute. Data shows that more and more consumers are engaging with webchat so it is important to cater to their needs and give them instant responses.
Live Chat Should be Free
We believe that all businesses should be able to add live chat to their website for free. We have simplified our platform for any company to simply add live chat to their site for free. Responding to customers in a timely manner should not be hard. With ZyraTalk, we’ve made it extremely easy. Sign up today to use our platform risk free!