Let us guess — you’re here because you’re not sure if that shiny new web chat service you just installed is legally sound. Or maybe you’re considering adding live chat to your site, but you’re not up to scratch on the relevant laws and regulations.
Not to worry. We’ve got you covered with a few ways you can ensure your live chat is legal.
(Disclaimer: We’re not lawyers. This is, by no means, legal advice or an all-inclusive guide. We’ve simply listed a few general pointers for making your web chat service legal.)
Granted, most privacy policies are similar to terms and conditions agreements in that few people ever read them. But you’re actually required by law to have one.
A summary of what personal data your site collects and how it is stored
How long you store web chat logs
How you collect data (through text messages, email, etc.)
How you use or send data to third parties for marketing purposes
A right to access and erasure clause that allows users to request and erase their data
Your company’s address and contact information
If you’re in the medical field, your web chat widget must be compliant with the Health Insurance Portability and Accountability Act (HIPAA).
These regulations ensure patient privacy while also allowing confidential health information to be passed between “covered entities”.
A few covered entities include healthcare professionals, insurance agencies, legal entities, and accounting firms. Basically, any business that receives or transmits confidential health data to perform services.
A HIPAA compliant live chat service should include, at the very least:
Because we service the healthcare industry, ZyraTalk’s web chat platform is fully HIPAA compliant.
Require users to opt in
One of the key requirements in the GDPR law is user consent. Customers and site visitors must opt in, or give the site permission to process and store their personal data.
The same premise applies to your web chat widget if you’re processing personal data, like names, email addresses, etc. If your chat window requires your users to fill in a short form, add a checkbox.
Making your web chat service legal: final thoughts
When you install ZyraTalk, you can rest easy knowing the legal stuff is already taken care of. You can make your chatbot legal in just a few clicks. Then, you’re free to start customizing and chatting away!
If you have any additional questions about our compliant chat software, just let us know!